What we stand for and how we operate...
- We only repair products with the best AAA grade quality parts.
- We strive to provide the most convenient service at the best price.
- For digitzer screen replacements, we provide a 12 months warranty on the functionality of touch unit.
- We have a 3 month general repair warranty on workmanship.
- We offer a 6 month warranty on battery replacements.
- Refunds to be done within 7 days of purchase, given, purchase slip is produced.
- Warranty void to be enforced with DIY or third party tampering with or opening of the phone.
- All warranties exclude physical & water damage.
- There are no warranties on broken LCD's.
- Walk in repairs can be done within 15 - 20 min, depending on parts availability.
- Couriered devices we will repair within 24 - 48 hours. (The delay is due to the overnight courier service)
- Devices will only be released when outstanding payment has been received in full.
- Devices not collected after 90 days will be sold.
- We reserve the right to charge a holding cost on devices uncollected, 1 month after they have been booked in.
- We reserve the right to charge interest and holding cost on devices repaired and uncollected, 1 month after invoice date.
- Remember to make a back-up of your mobile device's data onto your PC/MAC before you send the phone to us. We cannot be held responsible for any data loss on your mobile device.
- Remove and keep with you: the sim, memory card, loose battery and covers.
- We provide an additional service to arrange courier pick-up & delivery at your convenience.
- We can arrange an additional parcel insurance, if your phone is not already insured, please indicate so before courier is requested for pick-up.
- Should the parcel package be externally damaged, please email us immediately after receipt of delivery, for us to assist you best.
- We value our clients and their opinions to help improve our service.
- We believe in "word of mouth" marketing & that is why we focus on service at your convenience.