POLICY

What we stand for and how we operate...

  • We only repair products with original parts.
  • We strive to provide the most convenient service at the best price.
  • We have a 3 month general repair warranty on workmanship.
  • For digitzer screen replacements, we provide a 12 months warranty on the functionality of touch unit.
  • Warranty void to be enforced with DIY or third party tampering with or opening of the phone.
  • All warranties exclude physical & water damage.
  • There are no warranties on broken LCD's.
  • We will repair your goods within 24 - 48 hours. (Please allow 1-2 business days if couriered)
  • Devices will only be released when outstanding payment has been received in full.
  • Devices not collected after 90 days will be sold.
  • We reserve the right to charge a holding cost on devices uncollected, 1 month after they have been booked in.
  • We reserve the right to charge interest and holding cost on devices repaired and uncollected, 1 month after invoice date.
  • Remember to make a back-up of your mobile device's data onto your PC/MAC before you send the phone to us. We cannot be held responsible for any data loss on your mobile device.
  • Remove and keep with you the sim, memory card, loose battery and covers.
  • We provide an additional service to arrange courier pick-up & delivery at your convenience.
  • We can arrange an additional parcel insurance, if your phone is not already insured, please indicate so before courier is requested for pick-up.
  • Should the parcel package be externally damaged, please email us immediately after receipt of delivery, for us to assist you best.
  • We value our clients and their opinions to help improve our service.
  • We believe in "word of mouth" marketing & that is why we focus on service at your convenience.